UX Researcher

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UX Researcher

Product Design


Lobster Ink is driven by a dynamic and diverse team, inspired by excellence, innovation and continuous improvement.

We produce and provide the best-in-class online training content to the large enterprises in the hospitality, finance and tourism industries. We build products that people use - a lot, and every day - to develop their skills, take their careers to the next level or simply improve their quality of life.

We focus on:

  • Intuitive technology which enables and encourages consistent learning and development
  • Premium, high-impact content with an emphasis on immediate practical application
  • Actionable metrics, reporting and analytics which drive long-term learning and empower learners, facilitators and management
  • End-t-end solution, with seamless integration between content design, production, distribution and ongoing facilitation

Today, we are looking for a new UX Researcher to join our busy Product Design team and support our rapidly growing business!

We work 100% in English, our company's language, and are located just near Overamstel station, 15 mins away from from Amsterdam Central station by metro.

Reports to: Head of Product Design

Location: Amsterdam

Summary of Key responsibilities:

You will get to work and collaborate directly with our product managers and product owners in
the product’s strategy and development, with a real opportunity to influence the future of our

Your levers of influence will comprise qualitative and quantitative user research, ideation
workshop methods, and more generally, bringing a user-centric approach to everything we do.

Key responsibilities:

● Design and conduct user research to evaluate new and current products.
● Identify and explore new opportunities before they make it onto the drawing board.
● Collaborate closely with product designers, product managers, and engineers.
● Adapt and innovate research practices to meet team needs under the tight time frames of
 a rapidly growing company.
● Synthesize and communicate research findings to inform business decisions.
● Conduct usability research both online and in the field and provide recommendations   for improvement.
● Help identify user needs by conducting task-focused analyses.


● 5+ years work experience in the same or similar role.
● You have an online work portfolio/work samples that will accompany the application for this
 position and that demonstrate the process you follow to build great user experiences.
● Must have strong written and verbal English communication skills.
● Demonstrable ability to plan and conduct research in close collaboration with people in a         variety of roles.
● Experience Requirements: usability moderating (all types, particularly one-on-one),       participant recruiting/screener creation, experimental design, test method selection,   debriefing, facilitation, statistical/qualitative/quantitative analysis, presentations (verbal and   written).
● Ability to clearly, concisely and persuasively communicate research findings.
● Understand the agile work environment and be able to work inside Scrum-based (or   similar) projects.

Skills, knowledge and attributes:
●  Excellent interpersonal and relational skills
●  Ability to work well independently as well as in a team
●  Eager to learn and share knowledge
●  Collaborative and capable of building mutually beneficial relationships and partnerships
●  Proactive individual with demonstrable accuracy and attention to detail
●  Fast, efficient, meticulous
●  Organized and structured; copes well under pressure, with the ability to meet and exceed   given deadlines
●  Ability to both give and receive direction and constructive criticism well
●  Displays a positive and enthusiastic approach to all their work

What we offer:

  • Salary based on experience
  • An exciting international working environment

  • Flexibility and work-from-home days

  • Collective Health Insurance

  • Weekly ‘wine-down’ tradition coming from the hospitality background of Lobster Ink

  • So much more...

Give us a call to experience it for yourself!

Lobster Ink - empower, inform, inspire.