Account Manager

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Account Manager

Sales & Operations


  • Job Title: Account Manager 
  • Department: Sales & Operations
  • Reporting to: VP Sales Americas

What brings in the bacon?

We are looking for a passionate Account Manager who expands relationships with our new prospects in Americas. In your role you will be actively pursuing new prospects. You are responsible for achieving sales quota and assigned account management objectives. The Account Manager represents the entire range of company products and services.

Things you need to love

  • Actively identify and grow new opportunities within assigned territories and collaborate with sales & marketing teams to ensure growth attainment
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain solid, long-lasting customer relationships that develop strong loyalty for the 
Lobster brand
  • Develop a strong relationship with key customer stakeholders and implementation teams
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Meet assigned targets for profitable sales volume and objectives across assigned accounts
  • Forecast, track and report on key account metrics, designing and implementing innovative 
solutions to improve specific results
  • Assist with high severity requests or issue escalations as needed
  • Accurately maintain company CRM systems working with the Client Success Manager

Have you earned your stripes yet?

  • Minimum 2 years of sales (F2F or Telephone) experience in a business-to-business sales environment
  • Minimum 2 years of experience in the Hospitality industry
  • Graduate with 1-5 years experience in a Client Service or Technological environment
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • ​A skilled negotiator with excellent written and verbal communication skills
  • Sales process methodology with proven skills in selling
  • Strong proficiency in Microsoft Excel, Powerpoint, Word and/or MAC software applications is preferable
  • Computer literacy in order to operate multiple customer related information systems e.g. experience in Salesforce is highly advantageous
  • Organisational, reporting and time management skills

Got Skills?

  • Excellent listening, negotiation and presentation skills • Excellent interpersonal and relational skills
  • Ability to work well independently as well as in a team • Eager to learn and share knowledge
  • Collaborative and builds mutually beneficial relationships and partnerships
  • Thrives on achieving sales targets
  • Proactive individual with proven strength in attention to detail
  • Ability to engage with clients/prospects professionally
  • Able to give and receive direction and constructive criticism well
  • Organised and structured; copes well under pressure, with the ability to meet and beat given deadlines
  • Displays a positive and enthusiastic approach to all their work