Business Analyst

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Business Analyst



Be part of something special!

Lobster Ink is the world's leading hospitality platform, training hundreds of thousands of learners in over 100 countries every day. We are a rapidly growing business built from a solid foundation, but flexible enough to respond to the trends of the market and our users. We are driven by our goal to stay at the forefront of technology-driven learning in professional environments.

We believe in creating learning solutions which understand the way that people learn in the modern working environment.

We focus on:

• Intuitive technology which enables and encourages consistent learning and development
• Premium, high-impact content with an emphasis on immediate practical application
• Actionable metrics, reporting and analytics which drive long-term learning and empower learners, facilitators and management
• End-to-end solutions, with seamless integration between content design, production, distribution and ongoing facilitation

Lobster Ink is driven by a dynamic and diverse team, inspired by excellence, innovation and continuous improvement.

Above all, we build products that people use - a lot, and every day - to improve their skills, develop their careers and enhance their quality of life. 

Summary of Responsibilities:

The Business Analyst has an entrepreneurial drive and appetite for exploring and analyzing new business opportunities, and optimizing existing product monetisation in a fast growing scale-up company in the digital learning and hospitality industry. The Business Analyst is a multi-talented professional who manages complex challenges in a versatile and diverse role. To understand and convince the organisation on costs and benefits of business opportunities, the business Analyst holds close cooperation with finance and product owners to derive costs and determines benefits by engaging with senior management and sales, accompanied with the required desk research to develop market intelligence and customer insights. You deliver fact and figure based reports that lead to go-to-market strategic decisions, (new or adjusted) pricing plans or technical roadmap prioritization. You support our biggest customer/partner opportunities and support sales and senior management teams up to board level in complex pricing scenarios. You inform management on a monthly base about opportunities and forecast implications on periodic financial plans. You are part of the Product Management team and report in to the Manager of Products. 

Reports to: Manager of Products
Location: Amsterdam

Key Job responsibilities:

  • Become a key sparring partner for board level management, finance and product managers to develop new business models, strategy and optimize existing models
  • Develop knowledge base for existing and target market opportunities
  • Translate the financial annual plan into product target plans in alignment with Finance
  • Monitor, analyse and advise Product Management on financial product performance
  • Support Product Managers in developing product requirements and business cases
  • Support, justify and steer on the product development roadmap
  • Preserve our market leading position, by advising product management on the product's value propositions
  • Inform board level management in the monthly product management letter on overall commercial performance
  • Challenge and support Product Management and Marketing on product marketing campaigns
  • Validate and advise on the commercial performance ambition of all products
  • Research competitive products or products to support business extensions
  • Present complex issues in a concise, clear and simple presentation style
  • Clearly communicates analyses, recommendations and research in a timely manner.                

Skills and Qualifications:

  • Bachelor degree required: Master's degree preferred; Financial background is a plus.
  • At least 4 years of experience as a business analyst in digital industries
  • Experience developing business cases and defining product requirements
  • Strong analytical and communicational, negotiation and persuasion, managerial, decision-making, problem solving and technical skills
  •  Strong Excel skills and preferably other BA software (e.g. MS Visio, MS Access, Cognos Analytics)
  • Experience in managing multiple projects in a highly  ambiguous environment
  • Relevant business experience with Business Modelling and pre-development product conceptualization, with ability to analyze data, develop financial models and come to data-driven conclusions
  • Basic Project Management skills
  • Clear and effective verbal, writing and presentation skills in English
  • Experience with agile product development methodology is a strong preference.

What we offer:

  • Salary based on experience
  • An exciting international working environment
  • Flexibility and work-from-home days
  • Collective Health Insurance
  • Weekly 'wine-down' tradition coming from the hospitality background of Lobster Ink
  • So much more...

Give us a call to experience it for yourself!

Lobster Ink - empower, inform, inspire.